Privacy Policy

01

Who we are and what this covers

localsell is a product of Maeko Tech Solutions LLP, a limited liability partnership registered in Rajasthan, India (GSTIN 08ABUFM5661Q1Z4; registered office: P.No. 12, Gali No. 1, Shyam Nagar, Jodhpur, Rajasthan 342008, India). “localsell” is the brand name under which Maeko Tech Solutions LLP owns and operates its local shopping and delivery platform: the localsell.in website, the localsell customer, store and rider apps, and the localsell WhatsApp Business account. The service currently runs in Deogarh, Rajasthan.

In this policy, “localsell”, “we”, “us” and “our” mean Maeko Tech Solutions LLP, operating the localsell service.

This policy covers our website, customer app, store and rider services, and communications with us, including WhatsApp. A store, payment provider or WhatsApp may also have its own privacy policy for the services it provides directly.

02

Information we collect

The information involved depends on how you use localsell. Browsing a store does not require the same information as delivering an order.

• Account details: your name, phone number, email, profile details and sign-in information you provide.
• Orders and payments: items ordered, order history, delivery instructions, invoices, payment status, transaction references and refund records. Online payments are processed by the payment provider shown at checkout.
• Location: delivery addresses and, if you allow device location access, location used to find nearby stores or arrange delivery. Rider services may use location during deliveries for dispatch and order tracking.
• Support and communications: messages, attachments, reviews, complaints and communication preferences. WhatsApp communications can include your number, message content and delivery or read status.
• Technical information: device and browser information, IP address, usage events, error logs, cookies, local storage and notification tokens.
• Partner information: store or rider contact details, service details and identity, bank or business documents supplied for onboarding, verification and payouts.

03

Why we use your information

We use relevant information to provide the service you request, manage transactions and support, protect accounts and meet applicable legal duties. Where consent is required, we seek it for that use; optional device permissions can be changed in your device settings.

• Create and verify accounts, including sending a sign-in code you request.
• Show relevant stores, process orders and payments, arrange delivery, issue invoices and handle refunds.
• Provide support and communicate about your account or orders.
• Verify partners, manage assignments and process settlements.
• Investigate misuse, troubleshoot errors, understand service usage and improve reliability.
• Keep records required for accounting, taxes, disputes and applicable law.

04

Who receives your information

Stores and assigned delivery partners receive information relevant to fulfilling your order, such as items, your name, delivery address, instructions and contact details. Support staff may access relevant records to resolve a problem.

We use providers for hosting, storage, authentication, maps, notifications, payments and analytics. Depending on the feature, these include Google services, Firebase, Cashfree, Microsoft Clarity and Meta’s WhatsApp Business services. They process information for the functions they provide, under applicable terms and privacy policies.

Information may also be disclosed where required by law, to respond to a lawful request, protect people or investigate fraud. If the business is transferred or reorganised, relevant information may be transferred subject to applicable safeguards and notice requirements. Providers may process information outside India, subject to applicable data-transfer requirements.

05

WhatsApp messages and your choices

localsell’s WhatsApp Business account belongs to Maeko Tech Solutions LLP. When you request a WhatsApp sign-in code or communicate with localsell on WhatsApp, your phone number and relevant message information are processed through Meta’s WhatsApp Business services.

We send WhatsApp messages only after you give permission through localsell, start a conversation with us, or specifically request a message such as a sign-in code or an order update. Depending on your choices, messages may include account verification, order confirmations, payment updates, delivery updates, refunds, invoices and customer support. Offers and promotions are sent only if you separately agree to receive them.

Transactional messages relating to your account or an active order are separate from promotional messages. You can stop promotional WhatsApp messages without affecting necessary account, security, order, payment, refund or delivery communications. Agreeing to these policies or placing an order is not, by itself, consent to promotional messages.

You can withdraw permission for promotional WhatsApp messages by turning off offer notifications in your localsell profile settings, by replying STOP where supported, or by emailing contact@maekotech.com with the phone number concerned. You can also block localsell using WhatsApp’s controls. Replies to automated messages may not receive a support response; use email or localsell’s Get help feature for assistance. Blocking messages does not cancel an order; check its status in localsell.

We may retain WhatsApp message identifiers, template names, records of the messaging choices you give or withdraw, delivery status, read status, failure reasons and support conversations for communication delivery, troubleshooting, security, complaint handling and legal compliance.

WhatsApp and Meta process information under their own terms and privacy policy. Do not send full card details, bank passwords, payment PINs or identity documents in a WhatsApp chat.

Read WhatsApp’s Privacy Policy and Terms of Service.

06

Cookies, analytics and device permissions

Cookies and browser storage support features such as sign-in, preferences and cart-related activity. localsell also uses Microsoft Clarity to understand website interactions, including usage analytics and session recordings.

You can manage cookies and site storage in your browser and location, camera and notification permissions in your device settings. Blocking storage or withdrawing a permission may affect the feature that relies on it. You can enter a delivery address manually when you do not want to share device location.

07

Keeping and protecting your information

Information is kept for as long as needed for its purpose, including providing the service, maintaining financial records, resolving disputes, preventing fraud and complying with law. Different records may need different retention periods. Closing an account does not always require immediate deletion of invoices, transaction records or records needed for a legal matter.

We use access controls and technical protections to reduce unauthorised access and misuse. No online service or method of transmission is completely secure. Keep account credentials and verification codes private and contact us if you suspect misuse.

08

Your information and your rights

You can update available account details in your profile. You can also email contact@maekotech.com to request access to, correction of or deletion of your information, withdraw consent for an optional use, or raise a privacy complaint. Rights and exceptions depend on the law applicable to your request.

Deleting your account: in the localsell app, open Account → Delete my Account; on localsell.in, open Profile → Settings → Delete account. If this option is unavailable to you, email contact@maekotech.com from your registered email address, or include your registered phone number. We will delete or anonymise eligible information, except records that must be kept for taxation, accounting, fraud prevention, disputes or other legal requirements. Step-by-step instructions are at localsell.in/account-deletion.

Explain your request and provide the account email or phone number so we can locate relevant records. We may need to verify your identity before disclosing or changing information. Do not email a password, OTP or full payment-card number.

We will assess your request, explain any information we must retain and respond within the time required by applicable law. If you are not satisfied, ask us to review your complaint; you may also use the applicable regulatory or legal complaint channels.

09

Privacy and grievance contact

For privacy questions, requests and complaints, contact the Privacy and Grievance Officer of Maeko Tech Solutions LLP.

We will acknowledge and process privacy complaints within the period required by applicable law.

• Privacy and Grievance Officer, Maeko Tech Solutions LLP (localsell)
• Email: contact@maekotech.com
• Postal address: P.No. 12, Gali No. 1, Shyam Nagar, Jodhpur, Rajasthan 342008, India

10

Children and account use

localsell ordering accounts are intended for adults aged 18 or older. A parent or guardian should place orders for a child using their own account. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and take appropriate action.

11

Updates to this policy

We may update this policy as our services or legal requirements change. The updated date appears at the top. Where required, we will provide additional notice or request consent for a new use of information.