Terms & Conditions

01

About localsell and these terms

localsell is a product of Maeko Tech Solutions LLP, a limited liability partnership registered in Rajasthan, India (GSTIN 08ABUFM5661Q1Z4; registered office: P.No. 12, Gali No. 1, Shyam Nagar, Jodhpur, Rajasthan 342008, India). “localsell” is the brand name under which Maeko Tech Solutions LLP owns and operates the localsell.in website, the localsell apps and the localsell WhatsApp Business account. In these terms, “localsell”, “we”, “us” and “our” mean Maeko Tech Solutions LLP.

These terms apply when you use our website or customer app, place orders or communicate with us about the service. Read them before using localsell. If you do not agree, do not place an order or use an account.

localsell connects customers with local restaurants, stores and delivery services. The seller shown for an order supplies the listed goods. localsell facilitates discovery, ordering, payment, delivery coordination and support, as available. Store and rider commercial arrangements may also be governed by separate agreements.

02

Your account and responsibilities

You must be at least 18 and legally able to enter into a contract to create an ordering account. Provide accurate contact and delivery details, keep sign-in codes private and use only payment methods you are authorised to use.

Tell us promptly if you suspect someone else is using your account. Do not place fraudulent orders, misuse discounts, harass others, submit unlawful content, interfere with the service or try to access another person’s information.

03

Products, availability and confirmation

Read the description, quantity, price and store-specific information before ordering. Images are illustrative, and stock, preparation and availability can change. An order acknowledgement means we received your request; check the order status for store acceptance or confirmation.

If an item becomes unavailable or an order cannot be fulfilled, we may contact you about available options or cancel affected items or the order. Any applicable payment adjustment or refund depends on what was paid and supplied, subject to your legal rights.

For food allergies, ingredients or dietary restrictions, check directly with the store before ordering. A note in delivery instructions is not confirmation that a store can safely meet a dietary requirement.

04

Prices, payment and offers

Review the final checkout total, including item prices, applicable taxes, delivery charges, other disclosed fees and discounts. Pay using an available checkout option. Cash on delivery, if offered, must be paid as instructed for the order.

Online payments are handled by the provider shown at checkout. A bank debit alone does not establish that an order is confirmed; check localsell and contact support if payment and order status do not match.

Offers may have expiry dates, minimum order values, usage limits or store restrictions. The conditions displayed with an offer apply. Refunds account for the amount actually paid after discounts.

05

Delivery and receiving your order

Delivery is subject to service availability at your address. Arrival times are estimates and can change because of preparation time, traffic, weather, stock or other operational issues.

Give a complete address and a reachable phone number, and be available to receive the order. Incorrect details or an unreachable recipient may delay or prevent delivery. Any charge or cancellation consequence must be assessed against the circumstances and applicable law.

Check your delivery when it arrives where reasonably possible. If an item is missing, damaged, incorrect or unsafe, contact support promptly with the order number and useful details or photos. Do not consume food you believe is unsafe.

06

Cancellations, returns and refunds

Use the cancellation option if available, or contact support as soon as you need to cancel. Cancellation may be limited once a store accepts or prepares the order, or delivery is underway. We will assess the order stage and explain the applicable outcome.

Prepared food and perishable products generally cannot be returned simply because you changed your mind. This does not remove rights where goods are defective, unsafe, incorrect, missing or not as described.

If an order is cancelled, not delivered or has a reported problem, support will review it and determine the appropriate remedy, such as a replacement or a full or partial refund, subject to applicable law. Reporting promptly helps us investigate but does not shorten statutory rights.

For an approved refund, the amount and payment route will be communicated for the case. Processing time depends on the payment provider and bank. Keep the order and payment reference and contact support if an expected refund has not arrived. Do not share your banking password, payment PIN or OTP to obtain a refund.

07

WhatsApp and other communications

localsell may use available channels for requested sign-in codes, order confirmations, delivery updates, invoices, payment or refund information and support. WhatsApp communications are also subject to WhatsApp’s terms and your communication permissions.

Accepting these terms does not automatically opt you in to promotional WhatsApp messages; those are sent only if you separately agree. You can stop promotional messages by turning off offer notifications in your localsell profile settings, by replying STOP where supported, by emailing contact@maekotech.com, or by blocking localsell in WhatsApp. Necessary account, order, payment, refund and delivery messages continue while you have an active account or order. Use email or Get help for support; automated WhatsApp replies may not be monitored for assistance.

A WhatsApp message is not a replacement for checking order or payment status in localsell. Stopping messages does not cancel a confirmed order or remove payment obligations for goods supplied. We will not ask you to send a payment PIN or bank password in chat.

Read WhatsApp’s Privacy Policy and Terms of Service.

08

Reviews, content and service access

Reviews and content you submit should reflect your experience and must not contain unlawful material, another person’s private information or misleading claims. You allow localsell to use that content as needed to display it, operate the service and investigate related issues.

localsell branding, software and other protected content belong to their respective owners. You may use the service for its intended purpose, but may not copy or misuse protected material without permission.

We may restrict access or remove content to address misuse, fraud, security risks or legal requirements. Contact support if you believe a restriction is mistaken. Restrictions do not remove valid refund claims or other rights relating to an existing order.

09

Service limitations and your legal rights

We work to keep localsell available and information accurate, but outages, mistakes and third-party interruptions can occur. Sellers are responsible for the goods they supply, and each provider remains responsible for its obligations under applicable law.

To the extent permitted by law, localsell does not accept responsibility for indirect losses that could not reasonably have been anticipated from using the service. Nothing in these terms excludes liability that cannot lawfully be excluded, limits mandatory consumer protections, or prevents you from seeking a remedy available under law.

10

Questions, complaints and applicable law

These terms are governed by applicable Indian law. Contact us with your order number and a description of the problem so we can investigate. You retain the right to approach a competent consumer forum, regulator or court under applicable law; contacting support is not a waiver of those rights.

For privacy questions, read our Privacy Policy. For commercial questions relating to store or rider accounts, the relevant partner agreement may contain additional terms.

11

Changes to these terms

We may revise these terms as the service changes. The date at the top identifies the current version, and additional notice will be given where required. Changes do not retrospectively remove rights relating to an order already placed.